“The technician did a real good job on what was done.....but I thought that the platmium package included the car being clay bar and hand waxed .. Neither one was done ... The only wax applied was a spray on detail wax....I really wanted to have the car hand waxed and clay bar done as to remove the dirt from the paint and hand waxed ... I will be taking care of it myself now ... I used your services because I have no time at the moment due to the fact I am working 12 hour plus days 6 days a week and will be for some time .... I would just like to know why those were not done?? It was the main reason I picked that package .. But the work that was done came out real nice ... I am just wondering if I paid for a service that was not done ?? I did call and talked with someone that afternoon and they said they would check into it but I never heard anything back from anyone ... ”