Frequently Asked Questions

You can book online through our website by selecting your vehicle type, choosing a service package, and picking a date and time that works for you. You'll receive an instant confirmation via email and SMS.

Yes. You can reschedule or cancel online via the link in your confirmation email. Cancellations must be made at least 24 hours before your scheduled arrival window to avoid a 25% late cancellation fee.

Our network operates 7 days a week, from 8:00am to 5:00pm. Availability may vary by location and season. We are closed on major holidays.

Same-day appointments are available based on technician availability in your area. Book online or call us at 888-923-3824 to check availability.

We offer a full range of mobile detailing services including exterior wash and wax, interior deep clean, full detail packages, ceramic coating, paint correction, window tinting, and more. We service cars, trucks, SUVs, boats, RVs, and commercial vehicles.

Pricing starts at different levels depending on your vehicle size and the service package you choose. Visit our services page for starting prices. Final pricing may be adjusted based on vehicle condition.

All prices listed are 'Starting At' prices. If your vehicle's condition differs significantly from what was described during booking (excessive pet hair, heavy staining, etc.), the price may be adjusted. We'll always communicate any changes before proceeding.

Yes, pricing is tiered by vehicle size. Larger vehicles like full-size trucks, SUVs, and vans may have a surcharge based on the additional time and materials required.

Our technicians come to your location — home, office, or anywhere convenient. They bring all equipment, water, and supplies needed. You just need to provide access to your vehicle and, if possible, a nearby power outlet.

You don't need to be present the entire time, but you must provide access to the vehicle at the scheduled time. Failure to provide access will result in a charge for the full service value.

Service times vary by package and vehicle size. A basic exterior wash takes about 1-2 hours, while a full detail can take 3-5 hours. Your technician will provide a time estimate upon arrival.

We monitor weather conditions and may need to reschedule if conditions are unsafe. Detail.com reserves the right to move bookings due to weather without penalty. We'll contact you to arrange a new time.

Full payment is due upon completion of the service. We process payments securely through Stripe.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe.

Yes, a pre-authorization hold for the full amount is placed on your card on the day of your service to verify your payment information. This is a temporary hold, not a charge, and is released according to your bank's policies.

Yes! Gift certificates are available in any denomination and make a great gift. Visit our Gifts page to purchase one.

Yes. If there is clear evidence of poor craftsmanship, we will redo the unsatisfactory portion at no additional cost. Claims must be filed within 48 hours of service completion through our Support Request tool.

Yes, all Detail.com technicians and independent contractors are fully insured. We carry comprehensive liability coverage for your peace of mind.

While damage is extremely rare, please report any concerns within 48 hours. Our technicians take before-and-after photos to document vehicle condition. We'll investigate promptly and work to resolve any legitimate claims.