Privacy Policy

Effective Date: January 28, 2026 | Last Updated: January 28, 2026

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Information").

A. Information You Provide to Us

• Contact Data: Name, email address, phone number, and physical service address.
• Account Credentials: Usernames and passwords used for our customer portal.
• Payment Information: Credit card numbers and billing addresses (processed securely through third-party payment processors).
• Service Details: Information about your vehicle (year, make, model, specific detailing instructions).

B. Information Collected Automatically

• Usage Data: IP address, browser type, operating system, and pages viewed on our site.
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze site traffic.

2. How We Use Your Information

We use the information we collect for the following business purposes:

• To Provide Services: Scheduling, performing, and managing your detailing appointments.
• Customer Support: Responding to inquiries and resolving issues.
• Billing and Payments: Processing transactions and preventing fraud.
• Marketing: Sending promotional offers or newsletters (you may opt out at any time).
• Improvement: Analyzing website usage to improve our user interface and service offerings.

3. Sharing Your Information

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: With vetted contractors or third-party providers who assist in fulfilling your auto detailing services, processing payments, or managing our emails.
• Legal Obligations: If required by law, subpoena, or to protect the rights and safety of Detail.com and our users.
• Business Transfers: In the event of a merger, sale, or acquisition of company assets.

4. Your Privacy Rights

Depending on your location, you may have the following rights regarding your data:

• Access/Portability: The right to request copies of your personal data.
• Correction: The right to request that we correct inaccurate information.
• Deletion: The right to request that we erase your personal data, subject to certain exceptions.
• Opt-Out: The right to opt out of marketing communications or "sharing" for targeted advertising.

To exercise these rights, please contact us at privacy@detail.com.

5. Data Security

We implement industry-standard physical, technical, and administrative security measures (such as SSL encryption) to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at privacy@detail.com.

9. California Privacy Notice (CCPA/CPRA)

Last Updated: January 28, 2026

This section applies only to California residents. It describes how we collect, use, and share Personal Information and your rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

A. Information We Collect (Last 12 Months)

B. Use of Sensitive Personal Information

We only use Sensitive Personal Information (such as your precise geolocation or account credentials) to provide the services requested or for security purposes. We do not use or disclose sensitive personal information for purposes other than those permitted by the CCPA/CPRA.

C. Sale or Sharing of Personal Information

• Selling: We do not sell your personal information for money.
• Sharing: We may "share" identifiers (like cookies) with advertising partners for cross-context behavioral advertising. You have the right to opt out.

To opt out of this sharing, use our Do Not Sell or Share My Personal Information page. Submitting the form there saves your opt-out preference on the browser you use, and if you have an account we also record the opt-out on your account. In addition, we automatically honor Global Privacy Control (GPC) browser signals: if your browser or a browser extension sends a GPC signal, we treat it as a valid opt-out request and honor it automatically, with no further action needed from you.

D. Your California Rights

• Right to Know/Access: Request details on the data we've collected since January 1, 2022.
• Right to Delete: Request that we delete personal information, subject to legal exceptions.
• Right to Correct: Request correction of inaccurate personal data.
• Right to Opt-Out: Use our Do Not Sell or Share My Personal Information page (also linked in our footer). We honor Global Privacy Control (GPC) browser signals automatically.
• Right to Limit Use of Sensitive PI: If we ever use sensitive data for marketing, you can limit that use.
• Right to Non-Discrimination: We will not deny you services or charge different prices for exercising your rights.

E. How to Submit a Request

To exercise any of your California privacy rights, please contact us at privacy@detail.com or call us. We will verify your identity before processing your request.